Marketing

Delegate Feature

• I can't find the person I'd like to delegate account access to when I search
• I want to grant delegate access to a co-worker, but I can't find them when I search.
• Why would I want to grant Delegate Access to someone?
• Can I remove Delegate Access?
• How do I assign Delegate Access?

Design Guidelines

• My images are showing up as black boxes on my proof, how can I fix this?
• The text looks too small on my preview or proof, how can I increase the size?
• What are crop marks?
• Why does my proof look blurry?
• How do I know the size of my PDF?
• How many pages can be printed in a booklet?

Upload my design

• How do I know which paper type is right for me?
• I've already uploaded a design, where can I find it?
• What file type should I use when uploading a design?
• I received a bleed area error, what do I do?
• I received an error that my file size is too small for the product size I selected, what do I do?
• What is UV coating?

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Customize a Template

• Can I upload social media posts to my story?
• Do social media posts only work for Facebook?
• Can I create my own social media post in Marketing?
• Can I edit the design of social media posts in Marketing?
• How do I search social media posts in the catalog?
• How do I crop a photo?

EDDM

• Do you offer EDDM products?
• How do I select EDDM routes?
• Will Marketing add EDDM requirements to my design?
• More information about EDDM
• What is EDDM?
• Selecting an EDDM route

Mailing Lists

• Is there a template for uploading a mailing list?
• Can I merge Mailing Lists?
• Can I edit a mailing list?
• I am ordering a postcard with a mailing list and I want to have one mailed to myself. How do I do that?
• Can I upload a mailing list to a postcard and also have some shipped to me?
• I want to order some products with a list and some to be shipped to me, how do I do this?

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Order Process and Checking Out

• How long will it take to receive my Marketing order?
• How do I reorder past Marketing orders?
• How can I cancel a Marketing order?

Postage and Delivery

• How long will Standard and First Class mail take to deliver?